Thursday, December 26, 2013
CDR King what a waste of time!
Most Filipinos are patrons of low-priced products and I am not an exception. I had to buy cds and the first store that came to my mind was cdr king. CDR King is known to sell variety of products at a cheaper price however, there is also a notion that products in the store is of low quality. During that time, I just needed to buy 5 CDs for my minus one. I first thought of going to National Bookstore but then I also thought that if I go there, I would still have to fall in line for minutes. So when I saw that there were fewer people in CDR King, I decided to go there instead. I haven't been there for a while so I was not aware of their new system hence I immediately went to the sales person and asked for the cds but she did not attend to my request because she said I need to get a number first. So I did get a number because I thought I am not going to wait for a long time since the place was not too crowded anyway. Then, I had my number and I was 17th on the line. The salesperson shouted 14 and so I thought to myself, that in a few minutes it would already be my turn so I stayed. I roamed around first to take a look at what else are they selling in the store. The products they sell range from USBs to earphones to cellphone accessories and even computer sets. The prices are very tempting but risky as well since personally I believe that technical products priced very low would not last long and would not deliver as expected. Therefore, maybe, people only go to CDR King for simple products but not for complex ones like computers and cellphones. Anyway, I checked the counter again and they are still catering to the person number 14. I wondered why the process is too slow when they have 4 employees present. Maybe the problem is with their system and protocol. Obviously, there are not yet adapting a computerized system and everything is recorded in their books. It's been 10 minutes and I am still waiting. As every minute passed, i get more irritated and annoyed. But finally, it's number 15's turn. That time, I was on a dilemma to go home or to stay since I am already 2 persons away from my turn but I am also aware that each person takes an average of 5-10 minutes depending on their transactions. Actually, I did wait for about 15 minutes before it was my turn. I was like "what the fudge 15 mins for a 25 peso worth of purchase? Are you kidding me? I should have gone to national bookstore if only I knew I would waste so much time there!" I was really in rage that time that I wanted to shout at the lady at the counter but I kept calm and composed myself. I tried to be patient. I ordered 5 pieces of CDs. They were not very accommodating anyway and they even got to chit chat with others while all other customers are waiting and are already irritated. In the ordering process, everything is unorganized. Even their ball pens are lost and not functioning well. It took a minute before they could fine one. And so the process went on, for 5 CDs I had to fill out and sign papers of receipt and warranty. After that, is payment time. I had a feeling that it would take more minutes for the payment so I handed out to them an exact amount.The problem I saw with CDR King is with their ordering, negotiating and payment system. They do not attend to customers simultaneously, they do it one after the other in spite of the number of salespersons present. Another thing, they were always doing things manually and every purchase even the smallest and cheapest ones is entitled to a receipt which the customer needs to sign. What a hassle right? It's not like I am going to get a warranty for a defective cd, I could just buy a new one instead. They should start adapting a computerized system where non-essentail parts should be eliminated in order to satisfy their customers.
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Cdr king
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