Medical City

My mother has entrusted her pregnancy and delivery of me to Medical City. After birth, all our vaccines are also given by the same hospital. Medical City has gained our family's trust because their doctors are good and so are their services. In terms of health, we don't mind if we have to pay lot's of money as long as we are assured that once we leave the hospital, we are restored back to health and Medical City has given us that assurance. My sister and I have already experienced being admitted at Medical City Hospital and aside from the comfortable room offered to us, the doctors and nurses were also caring. Until now, whenever we are having serious illness, our resort is to go to Medical City where the experts are found. My sister has been having asthma attacks this past few days so we went to a Medical City Clinic in Cainta and to our disappointment, the Pulmonologist is on leave since it was a holiday. Therefore, we got no choice but to go to a general practitioner on the same clinic. However, we were 15th on the line and the count was just starting and we still needed to attend a reunion. We tried other clinics but the same situation confronted us so we settled with a small clinic near our place and we were able to have the consultation for my sister even though we know that the doctor who attended to her is not a specialist. The next day, my sister had an attack again, seems like the medications given did not work. We finally decided to go to the Medical City hospital. The Pulmonologist is still not available so we went to the Emergency room. This time we were not disappointed. The security guards were so attentive and hospitable and my sister was immediately attended to. That time, she was struggling for oxygen so we could not bare to fall in line. Good thing she was abruptly put on a bed to have her nebuliser and oxygen until she's stable. As I have observed, the other patients were treated the same. In the Medical City Emergency Room, patients are placed comfortably on beds and the Doctors are the ones who are roaming around. Nurses also visit regularly to check their condition. They also have a rule that only one person could accompany the patient while the other relatives could stay at the waiting area which has a comfortable seat and a wide screen television. I find this set-up conducive both for the patients and the relatives. But the most important thing that I admired is their accountability to the patient. They will not release the patient unless he/she is surely back to health. We did not bother paying more because we were sure that my sister would feel better and that the medicines given would help in her recovery. After a week, we went back to the hospital to meet my sister's pulmonologist. We went there early because we already expect that there will be a long queue and we were right. Good thing we were 8th in line because minutes after, many people already came. The doctors arrived late and I was quite annoyed but when it was my sister's turn, she was given an expert's advice and the right medications. I guess, the consultation itself is what's important about this service. It doesn't matter if the patients wait too long.