Sun Cellular

The four of us in the family availed of a plan after seeing the need of never having to worry to text or call if there is an immediate need or emergency. My parents chose to prioritize this need especially that I and my sister are studying in a school far from home. This way, we can always update them about where we are. We chose Sun to sponsor our plan because its products are cheaper and the signal is better in our location.

I used to have plan 300 but I always go over my limits so I upgraded to plan 600 and I was better off. The 600 promises unlimited calls and texts to Sun and consumable 600 to other networks. I don't have problems regarding the plan itself, I am just not satisfied with the customer service in their branches. 

Whenever I go to Sun branches, I take  a number and fall in line. However, the wait is too long because the customer turnover is slow. With 3 consultants negotiating with customers, efficiency is not attained. It seems that they are using computerized systems so I am really wondering what takes them so long to finish one transaction. Maybe, it's the customer's multiple queries and illiteracy about the products that makes them talking to the consultant for minutes. I would appreciate if the branch provide or post information around the location so customers could just read around and search for the answers themselves. They could also provide online services so customers can view their account status any time. Personally, I am always concerned about my balance since I am afraid of overcharge. I also want to know when I can have my free phone. If these information would be present and accessible, then I wont need to line up for hours anymore. Moreover, sometimes there is no assurance that you'll get what you went there for. One time, I went there to claim my free phone and lined up for an hour and when it was my turn, the consultant just told me that they still do not have a stock of the phone I chose. What a waste of time! They should at least have another counter for queries and balance or availability checks apart from the counter where transactions are made. They could also show necessary information on product availability and offers through posters, signage or on touch screen computers so that customers could freely check on their accounts or other information. This way, all unnecessary transactions would be filtered and the process will be faster.